Shopping Mall / Retail
Multi-Equipment F&B Zone in Shopping Center
A mixed deployment of coffee, ice cream, and food service robots creating a self-service F&B zone.
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Overview
A regional shopping center created a dedicated self-service F&B zone featuring coffee, ice cream, and food service robots. The zone replaced three traditional concession counters, reducing operational complexity while offering a wider variety of food and beverage options to shoppers.
8
Units Deployed
1,500+
Daily Orders
3
Equipment Types
60 m²
Zone Size
12 hrs/day
Operating Hours
4 months
Since Launch
Details
Eight robots were deployed in a dedicated 60-square-meter zone near the food court entrance. The layout allowed shoppers to browse and order from multiple robot types using a single queue system. Each robot was integrated with the mall’s loyalty program, allowing customers to earn and redeem points. The food service robots offered hot meals, snacks, and beverages, while the ice cream robots served both soft-serve and pre-packaged options. After four months of operation, the zone was serving over 1,500 orders daily, with the highest traffic during lunch hours and weekend afternoons.
Looking to create a self-service F&B zone in your shopping center?
This case study is a representative example. Actual results depend on installation environment, usage patterns, and maintenance practices.